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Tech Support Posting

PostPosted: Mon Apr 19, 2004 7:30 pm
by Grinch
When making a request for tech support, please keep in mind that we cannot read minds. You must be as specific as you can about your problem and what you have done so far to try and fix the problem.

Things we need to know:

1. Operating System
2. Program or device you're having problems with
3. Are your drivers up to date?
4. Have you done a Windows Update recently?
5. Have you been to the manufacturer website?
6. Error codes if any
7. Any other solutions you have tried


Once we know these things it will save us time telling you to do something you have already done. A lot of times a simple google search will reveal the answer to your troubles. It is the first thing I do when troubleshooting a problem.

PostPosted: Sun Jun 20, 2004 6:31 am
by Red XIII
ill keep that in mind in the future sorry about my previous tech support questions not being specific enough grinch :oops:

PostPosted: Sun Jun 20, 2004 7:42 am
by Grinch
No problem Red, the more info the better.

PostPosted: Sun Jun 20, 2004 10:34 pm
by Red XIII
i engraved that to my brain! no more worries! :twisted:

PostPosted: Wed Jul 20, 2005 6:32 pm
by Joshua
sorry about my post now........ i didnt read this sticky yet

PostPosted: Thu Jul 21, 2005 3:01 am
by moongirl
No need to apologise Joshua, we are all here to ask questions, to learn, or to help if we can :wink:

Re: Tech Support Posting

PostPosted: Thu Sep 17, 2009 12:06 am
by Mustang
it may also be good to list other devices that are connected even if they aren't the problem. Sometimes they still like to fight with each other.