Tech Support Posting
Posted: Mon Apr 19, 2004 7:30 pm
When making a request for tech support, please keep in mind that we cannot read minds. You must be as specific as you can about your problem and what you have done so far to try and fix the problem.
Things we need to know:
1. Operating System
2. Program or device you're having problems with
3. Are your drivers up to date?
4. Have you done a Windows Update recently?
5. Have you been to the manufacturer website?
6. Error codes if any
7. Any other solutions you have tried
Once we know these things it will save us time telling you to do something you have already done. A lot of times a simple google search will reveal the answer to your troubles. It is the first thing I do when troubleshooting a problem.
Things we need to know:
1. Operating System
2. Program or device you're having problems with
3. Are your drivers up to date?
4. Have you done a Windows Update recently?
5. Have you been to the manufacturer website?
6. Error codes if any
7. Any other solutions you have tried
Once we know these things it will save us time telling you to do something you have already done. A lot of times a simple google search will reveal the answer to your troubles. It is the first thing I do when troubleshooting a problem.