They are taking me around in circles, I have emailed each 'department' about this, the administrator won't reply, emergency pretend to care but don't, support may reply by next week... And they fail to fix the problem.
So what do we do. To be honest I have no idea, we're at the mercy of Canaca.
And now, I don't care anymore. After being polite and tolerating their stupidity since April, I'm fed up with them. Maybe this is what they want.
My latest email:
It is very important that I get access to my FTP again as you may have noticed.I have already told you, my username is cricketmx
I will not disclose my password in this email as I have read these tickets over the internet and don't believe it is a secure means.
You should have my password in your database. As the webhost, it is your business to be able to fix these problems, it has been 3 days since I first reported this to you and you have done NOTHING. Even your administrator will not reply.
Why are you treating me like this?
I have growing site, and to have it hosted by Canaca I would have thought it would have been a good reflection upon your business, instead we get flooded by Internal Error 500 errors and accusations of running systems that do not run from my site.. Not to mention the fact that one of my users has noticed Canaca.com's IP address blocked by their firewall.
webhostingtalk.com have some very bad reviews regarding Canaca, including one person experiencing the exact same problem I am having (CPU usage etc).
These are all serious matters that you should be addressing in the interests of running a webhosting business. Customer satisfaction is the basis of any business...
Hopefully by sending this to all your departments (if in fact there are several depts.) I will get a reply and you will finally fix my problem. If there is nobody qualified to fix your problem, will you please be honest and tell me so I can find assistance elsewhere, at the moment you are taking me around in circles.
To help my 'mission against the odds' email all canaca addresses using the Bc, Bcc etc.
emergency@canaca.com
administrator@canaca.com
support@canaca.com
Thanks