Tech Support Posting

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Tech Support Posting

Postby Grinch » Mon Apr 19, 2004 7:30 pm

When making a request for tech support, please keep in mind that we cannot read minds. You must be as specific as you can about your problem and what you have done so far to try and fix the problem.

Things we need to know:

1. Operating System
2. Program or device you're having problems with
3. Are your drivers up to date?
4. Have you done a Windows Update recently?
5. Have you been to the manufacturer website?
6. Error codes if any
7. Any other solutions you have tried


Once we know these things it will save us time telling you to do something you have already done. A lot of times a simple google search will reveal the answer to your troubles. It is the first thing I do when troubleshooting a problem.
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Postby Red XIII » Sun Jun 20, 2004 6:31 am

ill keep that in mind in the future sorry about my previous tech support questions not being specific enough grinch :oops:
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Postby Grinch » Sun Jun 20, 2004 7:42 am

No problem Red, the more info the better.
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Postby Red XIII » Sun Jun 20, 2004 10:34 pm

i engraved that to my brain! no more worries! :twisted:
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Postby Joshua » Wed Jul 20, 2005 6:32 pm

sorry about my post now........ i didnt read this sticky yet
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Postby moongirl » Thu Jul 21, 2005 3:01 am

No need to apologise Joshua, we are all here to ask questions, to learn, or to help if we can :wink:
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Re: Tech Support Posting

Postby Mustang » Thu Sep 17, 2009 12:06 am

it may also be good to list other devices that are connected even if they aren't the problem. Sometimes they still like to fight with each other.
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